Retail
Cutting customer support cost by 60%
A national retailer deployed FEME customer-service agents across chat and voice, automating tier-1 support and freeing human agents for complex cases.
Challenge
Seasonal volume spikes and fragmented chat, voice, and email channels drove up cost-to-serve while response times slipped during peak demand.
Approach
An omnichannel agent integrated with the CRM and ticketing stack, grounded in the knowledge base via RAG, with sentiment-aware routing and seamless live-agent handoff.
Results
- Deflected 72% of tier-1 tickets
- 3× faster average handle time
- Maintained 4.6/5 customer satisfaction
- 24×7 coverage across chat & voice
Free tools
See it on your own data
Try FEME live in the sandbox, or estimate your savings — free, no sales call.
Want results like these?
Talk to our team about deploying autonomous AI agents across your most critical workflows — securely, at global scale.